Tutorial
Investigate a financial report balance
Open the relevant ledger or receivable/payable report.
Before you start
Maintain the ledger and accounting structure, invoice customers, record supplier liabilities, reconcile payments and close periods. Financial posting is controlled by document status, company, currency and assigned permissions.
ERP links open in a new tab. Sign in with your own account; record visibility, actions and approval authority follow your assigned permissions. Screens can differ by company and configuration.
Step-by-step instructions
- Open the relevant ledger or receivable/payable report.
- Set the company, period and party/account filters supported by that report.
- Review the underlying posted transactions and distinguish opening, movement and closing balances.
- Correct the source document or use the authorized accounting adjustment process. Rerun the same report filters to verify the result.
Check the result
Return to the saved record or relevant list and verify the intended values, links and status. Check the role-restricted portal or report when it is part of this task. A successful save, approval, submission and external payment are different events.
Troubleshooting
Saved drafts may not appear in posted financial reports. Changing filters is not a correction to the ledger.
If the task is blocked, record the page name, operation, error text and time. Contact Support through an authorized channel. Remove passwords and unnecessary personal information from screenshots.