Tutorial
Use team messaging, meetings and Mail
Open collaborate.nexcommand.ai and sign in with your collaboration account.
Before you start
Handle Helpdesk requests and website conversations, collaborate through messaging and meetings, and work with the configured communication tools. Keep the support ticket as the record of customer and supplier enquiries.
ERP links open in a new tab. Sign in with your own account; record visibility, actions and approval authority follow your assigned permissions. Screens can differ by company and configuration.
Step-by-step instructions
- Open collaborate.nexcommand.ai and sign in with your collaboration account.
- Choose the appropriate team messaging area for the conversation.
- Use Meetings to create or join the permitted meeting. Host authentication follows the configured collaboration identity integration.
- Open Mail to configure your own IMAP mailbox and SMTP sending information. Add additional accounts within your own mailbox area.
Check the result
Return to the saved record or relevant list and verify the intended values, links and status. Check the role-restricted portal or report when it is part of this task. A successful save, approval, submission and external payment are different events.
Troubleshooting
Mailbox credentials authenticate to the mail provider. They are separate from ERP or collaboration passwords; keep message content private and do not store secrets in a guide.
If the task is blocked, record the page name, operation, error text and time. Contact Support through an authorized channel. Remove passwords and unnecessary personal information from screenshots.