Tutorial

Return keys and check out a stay

Set up properties and rooms; reserve accommodation, check occupants in, cancel unused reservations and check out departing occupants. Link existing employees, customers, contacts and projects.

Updated 14 October 2026 · Native ERP foundation

The native ERP foundation is published: properties, rooms, stays, service requests, charges and physical-key custody. The hotel engine and electronic lock connectors are not commissioned. Food, catering and room service are request and ERP-order workflows; a restaurant POS, kitchen display, online booking engine and automatic keycard encoding are not provided by this release.

Use your own authorized ERP account. These text tutorials describe the published native fields and actions. Screenshots and click markers for this new app will be added in a later documentation pass.

Step 1 of 3

Step 1

Filter custody records by the stay and inspect all Issued keys. Physically receive each returned key and use Return key.

Expected URL expression{ERP_URL}/desk/nexcom-key-custody/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: No issued key remains against the stay. A lost key must follow the documented loss process.

Step 2 of 3

Step 2

Review the stay charges and their invoice links. Coordinate remaining billing with Finance.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-charge/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Billing is reviewed independently; checkout does not automatically submit or settle an invoice.

Step 3 of 3

Step 3

Open the Checked In stay and choose Stay → Check out.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Status becomes Checked Out, the departure time is recorded, and the room becomes Dirty. Outstanding key custody blocks checkout.

If the action is blocked

Check required fields, current status, linked company and record permissions. Return outstanding keys before checkout. Room and key conflict checks cannot be bypassed by editing their identifiers. For Finance and stock drafts, review native validation messages before submitting.