Take and deliver a room-service food order
Follow the steps below on this page. Screenshots for Garrison & Lodging will be added separately.
Before you start
URL key: {ERP_URL} is your ERP origin, such as https://enterprise.nexcommand.ai or https://erpstaging.nexcommand.ai. Open the list URL first; saved records append /{RECORD_ID}. New drafts use a temporary new-record identifier. Queries and selected tabs may add parameters.
Step 1
Open the current stay. Verify room, occupant and Billing customer. Do not use a Cancelled or Checked Out stay.
{ERP_URL}/desk/nexcom-lodging-staySaved record{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}Expected result: The delivery destination and billing identity are confirmed.
Step 2
Create an order with type Room Service and link the Stay. Use its Property and matching Customer. Enter Service time, Covers and Table / delivery instructions.
{ERP_URL}/desk/nexcom-catering-orderSaved record{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}Expected result: The order is attached to the right lodging record.
Step 3
Add available menu items with quantity, rate and instructions. Record dietary requirements; check them with the guest and kitchen. Save Draft, then Confirmed.
{ERP_URL}/desk/nexcom-catering-orderSaved record{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}Expected result: A validated menu order is ready for kitchen preparation.
Step 4
Advance Preparing → Ready → Delivered as the work occurs, saving each stage. Record useful delivery notes.
{ERP_URL}/desk/nexcom-catering-orderSaved record{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}Expected result: The final status records actual fulfilment rather than only preparation.
Step 5
Use the linked Sales Order billing route if charging through catering. Do not also add the same amount as a Lodging Charge unless Finance intentionally reconciles the separate records.
{ERP_URL}/desk/nexcom-catering-orderSaved record{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}Expected result: Duplicate guest billing is avoided.