Tutorial
Find open website chats
Open chat.nexcommand.ai with your authorized operator account.
Before you start
Handle Helpdesk requests and website conversations, collaborate through messaging and meetings, and work with the configured communication tools. Keep the support ticket as the record of customer and supplier enquiries.
ERP links open in a new tab. Sign in with your own account; record visibility, actions and approval authority follow your assigned permissions. Screens can differ by company and configuration.
Step-by-step instructions
- Open chat.nexcommand.ai with your authorized operator account.
- Select the relevant website inbox and filter for open/unassigned conversations.
- Assign the conversation, review the visitor’s request and respond.
- Follow the linked Helpdesk ticket or ERP party reference where the integration provides one.
Check the result
Return to the saved record or relevant list and verify the intended values, links and status. Check the role-restricted portal or report when it is part of this task. A successful save, approval, submission and external payment are different events.
Troubleshooting
Website chat, team messaging and Helpdesk are separate interfaces. Check the website inbox and operator availability when a visitor is not receiving a response.
If the task is blocked, record the page name, operation, error text and time. Contact Support through an authorized channel. Remove passwords and unnecessary personal information from screenshots.