Tutorial

Record room service, food or catering requests

Coordinate food, catering, room service, housekeeping and maintenance requests. Record charges and create linked ERP invoice or stock drafts; use MRO and Helpdesk links where configured.

Updated 14 October 2026 · Native ERP foundation

The native ERP foundation is published: properties, rooms, stays, service requests, charges and physical-key custody. The hotel engine and electronic lock connectors are not commissioned. Food, catering and room service are request and ERP-order workflows; a restaurant POS, kitchen display, online booking engine and automatic keycard encoding are not provided by this release.

Use your own authorized ERP account. These text tutorials describe the published native fields and actions. Screenshots and click markers for this new app will be added in a later documentation pass.

Step 1 of 3

Step 1

Choose Add NexCom Lodging Service. Select Stay and choose Room Service, Food & Beverage or Catering. Enter Request / order.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-service/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The service request is attached to a specific stay.

Step 2 of 3

Step 2

Enter Details, Due at, Assigned employee, Service / catering item and Quantity. Link an existing Sales / catering order or Procurement record where appropriate.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-service/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The request is linked to HR, sales or purchasing work without automatically creating those orders.

Step 3 of 3

Step 3

Save and use the actual service Status: Open, In Progress, Completed or Cancelled. Record evidence if needed.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-service/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The service has an operational trail. A service request does not itself create a guest charge; add a Lodging Charge when billable.

If the action is blocked

Check required fields, current status, linked company and record permissions. Return outstanding keys before checkout. Room and key conflict checks cannot be bypassed by editing their identifiers. For Finance and stock drafts, review native validation messages before submitting.