Tutorial

Check in an arriving occupant

Set up properties and rooms; reserve accommodation, check occupants in, cancel unused reservations and check out departing occupants. Link existing employees, customers, contacts and projects.

Updated 14 October 2026 · Native ERP foundation

The native ERP foundation is published: properties, rooms, stays, service requests, charges and physical-key custody. The hotel engine and electronic lock connectors are not commissioned. Food, catering and room service are request and ERP-order workflows; a restaurant POS, kitchen display, online booking engine and automatic keycard encoding are not provided by this release.

Use your own authorized ERP account. These text tutorials describe the published native fields and actions. Screenshots and click markers for this new app will be added in a later documentation pass.

Step 1 of 3

Step 1

Open the saved Reserved stay. Verify occupant, property, room and dates.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The intended reservation is selected.

Step 2 of 3

Step 2

Open the linked room and verify its actual condition. Complete housekeeping first if the room is Dirty or Cleaning.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-room/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The room is Ready; Out of Service rooms cannot be checked in.

Step 3 of 3

Step 3

Return to the stay and choose Stay → Check in.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Status becomes Checked In and the system records the check-in time. Issue the physical key separately through Key Custody.

If the action is blocked

Check required fields, current status, linked company and record permissions. Return outstanding keys before checkout. Room and key conflict checks cannot be bypassed by editing their identifiers. For Finance and stock drafts, review native validation messages before submitting.