Garrison & Lodging · Catering

Prepare and deliver catering or room service

Native hotel operations · Updated 14 October 2026. Screenshots will follow separately.

Step 1

Create an order with Property, title, order type, customer, Service time and Covers. Room Service requires a Stay; Event Catering requires an Event. Linked bookings must belong to this property and customer.

Expected URL expression{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}

Step 2

Add menu lines with quantities, rates and preparation instructions. Record delivery/table instructions, dietary requirements and kitchen notes. Review declared allergens with the guest and kitchen.

Expected URL expression{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}

Step 3

Save Draft, then Confirmed. Kitchen staff advance the saved order through Preparing, Ready and Delivered. The workflow rejects skipped stages.

Expected URL expression{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}

Step 4

Use the schedule’s Kitchen & catering section to open outstanding orders for the selected dates. Create or link a company-matching Material Request for ingredients; stock consumption still uses native stock documents and approved recipes.

Expected URL expression{ERP_URL}/desk/nexcom-catering-order/{RECORD_ID}