Tutorial

Issue a physical key and record custody

Register physical keys, record issue and return, track holders and due times, and handle loss incidents. Electronic keycard issuance remains disabled pending hardware selection and commissioning.

Updated 14 October 2026 · Native ERP foundation

The native ERP foundation is published: properties, rooms, stays, service requests, charges and physical-key custody. The hotel engine and electronic lock connectors are not commissioned. Food, catering and room service are request and ERP-order workflows; a restaurant POS, kitchen display, online booking engine and automatic keycard encoding are not provided by this release.

Use your own authorized ERP account. These text tutorials describe the published native fields and actions. Screenshots and click markers for this new app will be added in a later documentation pass.

Step 1 of 3

Step 1

Choose Add NexCom Key Custody. Select the registered Key and relevant Stay or Employee holder. Enter Holder name.

Expected URL expression{ERP_URL}/desk/nexcom-key-custody/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The intended key and holder are recorded.

Step 2 of 3

Step 2

Enter Issued at and Return due, retain status Issued, and attach permitted handover evidence if available. Save as part of the physical handover.

Expected URL expression{ERP_URL}/desk/nexcom-key-custody/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Only one active holder can have the same key. The issue history cannot be rewritten after creation.

Step 3 of 3

Step 3

Reopen the saved custody record and verify key, holder and due time.

Expected URL expression{ERP_URL}/desk/nexcom-key-custody/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The register shows who is responsible for the key; it does not unlock a door.

If the action is blocked

Check required fields, current status, linked company and record permissions. Return outstanding keys before checkout. Room and key conflict checks cannot be bypassed by editing their identifiers. For Finance and stock drafts, review native validation messages before submitting.