Tutorial

Coordinate housekeeping and release a room

Coordinate food, catering, room service, housekeeping and maintenance requests. Record charges and create linked ERP invoice or stock drafts; use MRO and Helpdesk links where configured.

Updated 14 October 2026 · Native ERP foundation

The native ERP foundation is published: properties, rooms, stays, service requests, charges and physical-key custody. The hotel engine and electronic lock connectors are not commissioned. Food, catering and room service are request and ERP-order workflows; a restaurant POS, kitchen display, online booking engine and automatic keycard encoding are not provided by this release.

Use your own authorized ERP account. These text tutorials describe the published native fields and actions. Screenshots and click markers for this new app will be added in a later documentation pass.

Step 1 of 4

Step 1

Create a service linked to the relevant stay, choose Housekeeping and describe the required preparation. Assign the employee and due time.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-service/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Housekeeping has an assigned task linked to the stay.

Step 2 of 4

Step 2

Set Room condition to Cleaning while work is underway.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-room/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: Reception can distinguish cleaning from rooms ready for arrival.

Step 3 of 4

Step 3

Record completion and any evidence; mark the service Completed.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-service/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The housekeeping record shows the completed work.

Step 4 of 4

Step 4

After the authorized readiness check, set Room condition to Ready and save.

Expected URL expression{ERP_URL}/desk/nexcom-lodging-room/{RECORD_ID}

Open the list without /{RECORD_ID}. New forms use a temporary new-record identifier. ERP_URL is your organization’s ERP origin.

Expected result: The room can be used for check-in. Completing a service does not automatically certify room readiness.

If the action is blocked

Check required fields, current status, linked company and record permissions. Return outstanding keys before checkout. Room and key conflict checks cannot be bypassed by editing their identifiers. For Finance and stock drafts, review native validation messages before submitting.