Change dates or extend a stay in the same room
Follow the steps below on this page. Screenshots for Garrison & Lodging will be added separately.
Before you start
URL key: {ERP_URL} is your ERP origin, such as https://enterprise.nexcommand.ai or https://erpstaging.nexcommand.ai. Open the list URL first; saved records append /{RECORD_ID}. New drafts use a temporary new-record identifier. Queries and selected tabs may add parameters.
Step 1
Open the active stay and confirm the guest request and current dates. Record the reason in Notes.
{ERP_URL}/desk/nexcom-lodging-staySaved record{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}Expected result: The correct booking is selected.
Step 2
Review availability for the proposed extended date range, including room blocks.
{ERP_URL}/desk/nexcom-garrisonExpected result: Potential conflicts are identified before editing.
Step 3
Change Arrival or Departure as appropriate and save. Keep Departure later than Arrival. Do not change the room on a checked-in or checked-out stay.
{ERP_URL}/desk/nexcom-lodging-staySaved record{ERP_URL}/desk/nexcom-lodging-stay/{RECORD_ID}Expected result: The server validates the changed dates; conflicting dates are rejected.
Step 4
Review additional billable nights or services and enter approved charges manually. Coordinate any linked service or catering times separately.
{ERP_URL}/desk/nexcom-lodging-chargeSaved record{ERP_URL}/desk/nexcom-lodging-charge/{RECORD_ID}Expected result: Charges and dependent work reflect the agreed change; dates do not automatically recalculate prices.