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Field reference

Contact Us Settings

How to use Contact Us Settings in Websites & Portals: access, working steps, fields, related records and troubleshooting.

System AdminUpdated 12 October 2026Configuration-aware guidance
Open Contact Us Settings ↗Module guide

Purpose and access

Maintain published pages, web forms and portal configuration. Keep public content separate from role-restricted ERP data. Test logged-out access and the correct linked stakeholder account before release.

This page is a settings page in System Admin → Websites & Portals. Use the link above to open the configured destination; permissions are checked by the destination service.

ERP links open in a new tab. Sign in with your own account; record visibility, actions and approval authority follow your assigned permissions. Screens can differ by company and configuration.

Before you start

Review the current settings or existing records and prepare the information needed for the change.

Confirm the company, party, dates, units and source references that apply. Select existing links carefully and check for an existing record before creating a duplicate.

Working steps

  1. Open Contact Us Settings from System Admin → Websites & Portals, or use ERP Search.
  2. Review the existing configuration before editing.
  3. Complete the editable fields described below. Required fields and validation conditions must be satisfied; read-only values are set by the system or their source records.
  4. Save the record and address validation messages. Reload and verify the saved values and relationships.
  5. Use any additional workflow actions only when the record and your role provide them. Saving this record does not automatically complete a related transaction or external action.

Field reference

These fields come from the installed ERP definition. Hidden fields and password inputs are omitted. Additional conditions, custom scripts and workflow rules can make a field required or read-only in a particular context.

FieldType / behaviorHow to use it
Disabledis_disabledCheck
Optional		Enable or disable the named option only when it matches the intended record behavior.
Send Acknowledgement Emailsend_acknowledgement_emailCheck
Optional		Send an acknowledgement email to the email address entered in the contact form.
Forward To Email Addressforward_to_emailData
Optional		Send enquiries to this email address
HeadingheadingData
Optional		Default: "Contact Us"
IntroductionintroductionText Editor
Optional		Introductory information for the Contact Us Page
Query Optionsquery_optionsSmall Text
Optional		Contact options, like "Sales Query, Support Query" etc each on a new line or separated by commas.
Address Titleaddress_titleData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
Address Line 1address_line1Data
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
Address Line 2address_line2Data
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
CitycityData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
State/ProvincestateData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
PincodepincodeData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
CountrycountryData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
PhonephoneData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
Email Idemail_idData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.
SkypeskypeData
Optional		Enter the identifier or short text requested by the label. Preserve external reference numbers accurately.

Troubleshooting

  • Not permitted: verify the account, role and source-document permission. Do not share an administrator login.
  • Missing record or address: inspect the relevant Link or Dynamic Link fields; a matching title alone does not establish a relationship.
  • Cannot save or change status: review required fields, read-only values, document status and the configured approval transition.
  • Unexpected report or portal result: review company/date filters, source-document submission and the approved party or Employee link.
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